Last updated 25 August 2026
Call Inbox is a product of Latitude Global Solutions LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702. You can reach us at charles@latitudeglobalsolutions.com or (305) 792-2540. This policy explains what we collect, why, and what you can ask us to do about it.
For our own website and customer accounts, we decide what is collected and why — we are the controller.
For the calls our AI receptionist answers on a customer's line, the customer decides. Their callers are their contacts, the recordings and transcripts are their records, and we process that data on their instructions to run the service. We do not use it to market to callers, we do not sell it, and we do not use it to train third-party AI models.
| Who | What | Why |
|---|---|---|
| Website visitors | Pages viewed, clicks, approximate location from IP, device and browser, and session recordings captured by Microsoft Clarity | To see which pages work and where people get stuck |
| People we email | Business name, work email, trade, and whether a message was opened, clicked, or replied to | To run business-to-business outreach and to stop emailing people who aren't interested |
| Customers | Name, business name, email, phone, plan, and billing records | To provide the service, take payment, and support you |
| Callers to a customer's line | Phone number, anything said during the call, an audio recording, a transcript, and a summary | To answer, book, and report the call back to the business you called |
Calls answered by the AI receptionist are recorded and transcribed. Callers are told this at the start of every call. Some places require every party to agree before a call is recorded; if you don't want to be recorded, say so and we will take a message for a person to call you back instead.
We use a small number of vendors to run the service, and they only get what they need to do their job: Stripe (payments), Supabase (application database and call records), GoHighLevel (CRM, email, and calendars), Assistantz (the voice agent), n8n (automation between these systems), Cloudflare (hosting), and Microsoft Clarity (website analytics and session replay). We do not sell personal information, and we do not share it for cross-context behavioural advertising.
Call recordings, transcripts, and summaries are kept for the life of the customer's account and deleted within 30 days of the account closing, or sooner if the customer asks. Billing records are kept for as long as tax and accounting rules require. Outreach contact records are kept until the contact asks us to remove them.
We will never charge you or degrade your service for exercising any of these.
Data is encrypted in transit and at rest with our hosting and database providers, access is limited to people who need it to run the service, and payment card details never touch our systems — Stripe handles them directly.
This service is sold to businesses and is not directed to anyone under 16. We do not knowingly collect their information.
If we change this policy we will update the date at the top, and we will tell customers by email before any change that materially affects them.
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