Accessibility Statement

Our commitment

Call Inbox should be usable by everyone who runs a shop, including people who use a screen reader, navigate by keyboard, or need larger text. We aim to meet WCAG 2.1 Level AA across our website, the customer setup form, and the Call Inbox app.

What we've done

• Every form field has a programmatic label, and help text is announced with the field it belongs to.
• Radio groups are exposed as groups with the question read out as their name.
• A visible focus outline on every interactive element, so keyboard users can always see where they are.
• Body text meets 4.5:1 contrast, and the site works at 200% zoom and on a phone.
• Semantic headings and landmarks so a screen reader can jump through the page.

Known gaps

We would rather name these than imply we're finished. Our teal accent colour measures 3.74:1 against white — enough for buttons and headings, not enough for small body text, so we are removing it from small text as we touch each page. Our pages don't yet offer a skip-to-content link. Call recordings in the app have transcripts, which serve as their text alternative.

Tell us

If any part of Call Inbox is hard to use, email charles@latitudeglobalsolutions.com or call (305) 792-2540 and tell us what happened and what you were using. We treat access problems as bugs: we will acknowledge within two business days and tell you what we're doing about it.

If you need information from this site in another format while we fix something, ask and we will send it to you directly.